Update 1.5

[odol26]

Hello,

after the update to 1.5 my App don´t work anymore. I can´t open the programm and I have only a black screen. After 25 seconds it switched back to my main screen. That´s all. I´m very sad about this. Do you know help??

[Rand]

Hey odol26,

You might want to try installing a fresh copy of the app. This sounds like something didn't get overwritten properly. If you do install a fresh copy, you'll lose your current media. If you don't already have a backup copy, you might want to do a restore first and backup all that data, then install a fresh copy of VS.

Rand

[MEJHarrison]

I have a different question. I'm an old Picture Safe user who eventually did the in-app purchase for Video Safe. But I've not received any notice yet there is an update available. Is this just because the update hasn't hit my phone yet or is it something to do with the fact that I'm a Picture Safe user? I assume I can't just download Video Safe from the App Store, so how do I get this update? Or do I just need to have a little more patience?

[umbione]

Hi there,

I have updated the app to v.1.5 and have the same problem, a black screen and no possibility to access. So i have seen also on the (German) ITunes Store and a lot of people have the same problem after the lated update. So it seems to be a larger problem.
So first: can i re-install a former version, and how?
Will all the data, fotos and videos, be lost?
I think it is not a good solution for the users, when all data will be lost!
Can you help to solve the problem?

I use IPhone 3G/3GS with OS 3.1.3, iTunes 9.0.3.15

[frans]

My VS now has the same problem: black screen, returning to iPhone OS. I have no backup. This is unacceptable. It must be related to iPhone 3G and OS 3.1.3.

Please supply an update that preserves my image database.

[arian]

I have the same question : what about video safe upgrade for an in-app purchase from picture safe ?
Thanks

[frans]

Originally, I had the same problem as odol26. I think I found the way to repair.
Reboot the iPhone/iPod Touch.
Start VS.
During the black start-up screen of VS, press and hold down the iPhone/iPod button until the app restarts.
Voilà. Presto.

[stoo75]

Is it safe to upgrade to 1.5 if you are running OS4 on a 3GS as there are more people saying that its completely killed the app than it working? Is there an issue on the 3GS?

[Rand]

We think it might be due to thumb generation. When you start the new version of the app for the first time it'll create thumbs for all of your movies. If you have a lot, we think it might be maxing out the memory. Everyone who has reported the issue has also told is that if you keep opening the app, it "magically" starts working. Very puzzling and we can't seem to reproduce it

Rand